Privacy policy

Last updated: July 2026

We collect information in the following categories:

• Account information: Name, email address, organization name, and password when you create an account.
• Usage data: Information about how you interact with the Service, including pages visited, features used, and timestamps.
• Request data: Content you submit through the platform, including requests, attachments, comments, and approval records.
• Device information: Browser type, operating system, IP address, and device identifiers.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and route your requests and workflows
• Send notifications and updates related to your account
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls. Your data is stored on secure servers and is accessible only to authorized personnel who need it to operate the Service.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in operating the platform, subject to confidentiality agreements
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, property, or safety of Run-Via, our users, or the public

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

We use essential cookies to maintain your session and ensure the Service functions correctly. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

We retain your personal data for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

• We use Stripe as our payment processor
• We do not store credit card numbers, CVVs, or full card details on our servers
• Stripe's privacy policy governs the handling of your payment data
• You can review Stripe's privacy practices at stripe.com/privacy

• Subscription status and plan type
• Billing period start and end dates
• Invoice history and payment amounts
• Stripe customer and subscription identifiers (not card numbers)
• This data is used for account management, usage tracking, and support

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: run.via.support@gmail.com