Run-Via

Last updated: July 2026

1. Monthly plans

You may cancel a monthly subscription at any time from your workspace billing settings. Cancellation stops future billing, but we do not provide refunds for the current billing period. Your workspace retains access to paid features until the end of the period you already paid for.

2. Annual plans

You may cancel an annual subscription at any time from your workspace billing settings. Upon cancellation, we will issue a pro-rated refund for any unused full months remaining in your annual term. Partial months are not eligible for a pro-rated refund.

3. Add-ons

Add-on features are billed monthly only, regardless of your underlying plan term. You may cancel an add-on at any time. Your workspace retains access to the add-on until the end of the billing period already paid for, and no refund is issued for that period.

4. Complimentary access

Workspaces granted complimentary or sponsored access are not billed and are not subject to this refund policy. Complimentary access may be revoked at any time at the discretion of a platform administrator.

5. How to cancel

You can cancel your subscription at any time from the billing portal in your workspace settings. If you need help or believe you were billed in error, contact support and we will assist you.

6. Contact

If you have questions about this refund policy or a specific charge, please contact us at: